GREYHOUND and CleverReach

As a customer service solution, GREYHOUND bundles a company's incoming inquiries in a central platform and brings together important functions from the CRM and ticket system: Emails, faxes, letters, chats and phone calls can be processed by the entire team - from anywhere and an unlimited number of users at the same time, without duplicate responses. Thanks to various connections to leading eCommerce solutions, customer service processes become even more efficient. Real-time interfaces ensure that all relevant order data for the customer inquiry is available in the GREYHOUND interface.

With the new connection to CleverReach, users of both solutions can not only use the recipients centrally maintained in CleverReach to create mailings, but also use them to generate e-mail, letter, fax and telephone campaigns in GREYHOUND.

Clear advantages:

  • Use recipient lists from CleverReach to create letter, fax and phone campaigns in GREYHOUND.
  • Automated creation of letters and faxes with your own designs and text modules
  • Location-independent and automatic printing of generated letter mailings
  • Direct sending of generated faxes via the GREYHOUND fax gateway, without additional hardware
  • More transparency in the team: access for all employees to marketing campaigns via letter, fax and telephone
  • Workflows for controlling and resubmitting campaigns

Developer: Greyhound Software

Allgemeine Informationen

  • Kategorie: CRM