Personal Service at Eye Level
Expert Support for Your Email Marketing
CleverReach has got you covered with a top-notch newsletter tool and a personal service to answer all your questions. Our team of experts is here to help you reach your marketing goals with personalized support.
Our Email Marketing Experts Are at Your Side
We believe that great software is all about great service. It doesn't matter how simple and intuitive a tool is, you'll always have a question at some point. And our service experts are always on hand to help.
Real People
Talk to real experts from our team, not AI or outsourced call centers.
All Experience Levels
Beginner or pro: we offer the right support for all experience levels.
Multilingual Support
Our newsletter tool is "Made in Germany," and our multilingual service team is based in Germany.
Simple and intuitive to use tool
The Right Service for Everyone
Our customers have different needs when it comes to the services they want. We've got the right service for everyone.
1. Step-by-Step Help Center Guides
Our Help Center has got you covered with answers to all your questions, 24/7. We've got detailed instructions with screenshots, FAQs, and video tutorials to help you use our newsletter software.
2. Free Ticket Support
Our free ticket support is here to help you with any specific questions you might have. By sending us a support ticket, our team of experts will take care of your request.
We'll get back to you with answers to your ticket inquiries within 72 hours during service hours. We're here for you Monday to Friday, 8 a.m. to 5 p.m.
3. Premium Phone Support
You'd like to get in touch with us directly? You can also reach us by phone with the Premium Support add-on. We'll get back to you on your written ticket inquiries within 24 hours during service hours.
We're usually around the phone Monday to Friday from 9 am to 12 noon and Monday to Thursday from 1 pm to 4 pm.
4. Personalized Onboarding to Get You Started Quickly
We'll set up your account during your personal onboarding call so you can get started with newsletter marketing right away.
We'll go through everything from recipient import to DKIM and SSL in just 45 minutes, and we'll make sure to answer all your questions and focus on your specific needs.
- 45-minute one-on-one call with a service expert
- Prepare to send right away, without any unresolved setup issues
- Personalized advice in your account
- €29.00 per appointment
We Care About Good Service
Your satisfaction is our motivation.
Let us partner with you to achieve the best possible results.Your CleverReach Service Team
