Anti-spam Requirements

As an email marketing service provider we are obliged to observe the anti-spam laws. The sending of unsolicited emails affects the deliverability. We want your emails to be received and must be sure that you will also observe our anti-spam requirements and the respective laws of your country.

Basic rules for all countries.

  • You accept our General Terms and Conditions
  • You must tell us how you collected your data and obtained consent for the sending of e-mails. Please be completely honest! If you aren't, we will find out.
  • You shall accept our content rules
  • Every e-mail must contain an unsubscribe link
  • Every e-mail must feature a valid legal notice with your contact details
  • You must not falsify or conceal contact details, sender information or information in the subject line
  • You shall accept your country's international anti-spam laws

Content rules for e-mails, images and forms:

The following contents may not be processed or sent via our system.

  • Pornographic or other sexual content
  • E-mails with references to illegal substances
  • E-mails with contents which are in violation of the laws of your country
  • Illegal goods or services
  • Escort and dating services
  • Pharmaceutical products
  • Work-from-home e-mails
  • Gambling services

If you're not sure or you work in a sector which is often associated with spam, please contact our support team. We will check whether we can accept you as a customer.

This kind of data is NOT allowed to be used:

Purchased e-mail addresses
Purchased data is strictly prohibited in our system! You have not obtained the express consent of the recipients for the sending of e-mails.
E-mail addresses copied from the internet
E-mail addresses stated as a means of contact on websites or in public directories are not permitted.
Single opt-in
E-mail addresses collected via a form using the single opt-in method without confirmation are not permitted. This data may not be used because anyone can, in this way, enter someone else's data against their will. The secure double opt-in method must be used for registration using a form.
B2B addresses: sending without permission
A frequent misconception is that one does not need the recipient´s permission when sending commercial electronic messages to B2B customers. The juristiction says that a permission is also needed when sending newsletters to companies.
Third party data
Data collected by a third party is not permitted. When collecting the data the third party obtained the consent to contact these individuals by e-mail - but you have not! If, however, this third party has collected the data in your name, you alone - and not the third party - are permitted to use this data in your own name for the sending of e-mails.
Contractual membership
Contractual membership of an association or cooperative society does NOT entitle you to simply contact other members by e-mail. Here, too, you need the express consent of the individual recipients.
Social or business networks
E-mail addresses of individuals who have shared their data with you via social or business networks such as LinkedIn, Xing, Facebook etc. may not be used. These individuals may also only be contacted via the network in question. The sharing of data does not amount to valid consent for e-mails to be sent via external systems such as ours.

You can use this data

Double opt-in via own website
All recipients have registered via their own website using a secure double opt-in procedure. To prove the registration a registration date is available.
Purchase a product or service
The recipients have acquired a product or service and were notified about the collection of data with the following sentence: "The use of your data by us to advertise similar goods and services is not excluded. You can reject this use at any time without incurring costs for this rejection other than the transfer costs according to the basic price plan." A reference in your General Terms and Conditions is NOT allowed.
Registration by offline form
The recipients have filled out a form offline and explicitly agreed to the sending of e-mails. The form must be available as evidence.
The recipients have registered via a competition. You were clearly and distinctly mentioned as the sponsor of this competition, stating your address, and the participants were notified that e-mails would be sent. No more than 10 sponsors are allowed to take part in competitions of this kind.
Contact by business card
Recipients who have given you a business card, for example, and want e-mails to be sent. In this case you require the business card and a written declaration of consent as evidence.