Anti Spam Policy

It is prohibited to mail spam via our service!

As an e-mail marketing service provider, we are obliged to adhere to anti-spam regulations. Sending unsolicited e-mails has consequences on our ability to deliver them. We want your e-mails to reach their recipients and we therefore have to be sure that you are adhering to our anti-spam rules and those of your country.

Basic rules for all countries:
  • You hereby accept our General Terms and Conditions
  • You must tell us how you collected your data and obtained consent for the sending of e-mails. Please be completely honest! If you aren't, we will find out.
  • You hereby accept our content rules
  • Every e-mail must contain an unsubscribe link
  • Every e-mail must feature a valid legal notice with your contact details
  • You must not falsify or conceal contact details, sender information or information in the subject line
  • You shall accept your country's international anti-spam laws
Content rules for e-mails, images and forms:

The following content may not be processed or sent via our system.
  • Pornographic or other sexual content
  • E-mails with references to illegal substances
  • E-mails with content which is in violation of the laws of your country
  • Illegal goods or services
  • Escort and dating services
  • Pharmaceutical products
  • Work-from-home e-mails
  • Gambling services
If you are unsure or you work in a sector which is often associated with spam, please contact our support team. We will check whether we can accept you as a customer.

Not allowed:
  Purchased Emails
Purchased data are strictly prohibited in our system! You have not obtained the express consent of the recipients for the sending of e-mails.
  Email addresses copied from the Internet
E-mail addresses stated as a means of contact on websites or in public directories are not permitted.
E-mail addresses collected via a form using the single opt-out method without confirmation are not permitted. This data may not be used because anyone can by this means enter someone else's details against their will. The secure double opt-in method must be used for registration using a form.
  B2B addresses: despatch without permission
A common misconception is the assumption that in the B2B area related to the sending of emails no advertising consent must be required. But in fact the law also requires prior consent in emails to other traders.
  Data of a third party
Data collected by a third party are not permitted. Through collecting the data the third party has obtained the consent to contact these individuals by e-mail - but you have not! If, however, this third party has collected the data in your name, you alone - and not the third party - are permitted to use these data in your own name for the sending of e-mails.
   Contractual membership of an association or cooperative society does NOT entitle you to simply contact other members by e-mail. Here, too, you need the express consent of the individual recipients.
Contractual membership of an association or cooperative society does NOT entitle you to simply contact other members by e-mail. Here, too, you need the express consent of the individual recipients.
  Social or business networks
E-mail addresses of individuals who have shared their data with you via social or business networks such as LinkedIn, Xing, Facebook etc. may not be used. These individuals may also be contacted only via the network in question. The sharing of data does not amount to valid consent to the sending of e-mails via external system such as ours.
  Double opt-in through one's own website
All recipients have logged on to your website with the Double-Opt-in process. A registration date is available in order to prove the login.
  Purchase of a product or service
The recipients have purchased a product or service and before collection of their data had taken place were drawn to the following sentence: "The use of your data for promotional purposes, for similar goods and services is not excluded. You may object to this use at any time, without any extra costs besides the cost of transmission in accordance to the the base rates." A notice in the general terms and conditions is NOT permitted.
  Registration via an offline form
The recipients have filled out a form offline and have explicitly consented to receiving future emails. The form must be present as evidence.
The recipients have signed up through a raffle. You were clearly mentioned as being the sponsor of this competition with your given address and the participants have been informed about the reception of emails. In such contests no more than 10 sponsors may participate.
  Contact through business card
The recipients have handed you a business card and explicitly requested that emails be sent to them. In this case you need the business card, the date and a written permission as proof.


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